Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Shop Qerom LLC offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 5-21 working days |
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Orders over $500: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 - $20 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$20 |
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Next day delivery Get it next day, 7x2 days a week |
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All day delivery. Order by 9pm. |
$12 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$15 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 21 working days( Depending on the weight) |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next 7x2 days delivery on weekdays ( Depending on the weight) |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
At QEROM SHOP, we aim to provide a hassle-free experience for exchanges and returns. Here’s what you need to know:
Eligibility for Return or Exchange:
- Timeframe: Products can be returned or exchanged within [insert timeframe, e.g., 30 days] from the date of delivery.
- Condition: Items must be in their original, unused condition with all components, packaging, and accessories included.
Non-Acceptable Returns:
- Missing Components: Returns or exchanges will not be accepted if any part of the product, including accessories and packaging, is missing.
- Damaged Items: Products that have been damaged or used beyond normal wear and tear cannot be returned.
How to Return or Exchange:
- Request: Initiate a return or exchange request through our website or contact our customer support team. Provide your order number and details about the item you wish to return or exchange.
- Return Instructions: Follow the return instructions provided by our team. Ensure all components are included and the item is securely packaged for return shipping.
Refunds and Exchanges:
- Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method, excluding any shipping fees.
- Exchanges: If exchanging, the new item will be shipped once the original item is received and inspected.
Customer Support:
- Assistance: For any questions or assistance with the return or exchange process, please contact our customer support team through the 'Contact Us' page. We are here to help ensure your satisfaction.
We appreciate your understanding and cooperation in following our exchange and return policies. Thank you for choosing QEROM SHOP for your electronics needs!
The product is not accepted back if at least one of the components is missing:
At QEROM SHOP, we strive to provide a smooth return process for our customers. However, please be aware of the following policy regarding product returns:
Complete Returns Required: To ensure a fair and efficient return process, all components of the product must be returned. This includes all parts, accessories, and packaging. If any component is missing, the return may not be accepted.
Condition of the Product: The product should be returned in its original condition, with all components and packaging intact. Missing items or damage may affect our ability to process the return.
Return Instructions: To initiate a return, follow the instructions provided on our website or contact our customer support team. Ensure that you include all items and components as specified in the return guidelines.
Customer Support: If you have any questions or concerns about the return process, or if you're missing any components, our customer support team is available to assist. Reach out through the 'Contact Us' page for help with your return.
We appreciate your understanding and cooperation in adhering to our return policy. This helps us maintain a high standard of service and ensures a smooth experience for all customers. Thank you for shopping with QEROM SHOP!
will be returned within the terms established by the current legislation
FAQs
At QEROM SHOP, we understand how eagerly you anticipate the arrival of your new electronics. If your order hasn't arrived yet, don't worry! There are a few steps you can take to track your package.
Check Your Order Status: Log in to your QEROM SHOP account and navigate to the 'My Orders' section. Here, you can find the latest updates on your order status, including shipping and delivery details.
Track Your Package: Once your order has shipped, you'll receive a tracking number via email. Use this number on the carrier's website to get real-time updates on your package's location and estimated delivery date.
Contact Customer Support: If your tracking information hasn't updated or your package seems delayed, our customer support team is here to help. Reach out to us via the 'Contact Us' page, and we'll assist you in locating your order.
We appreciate your patience and are committed to ensuring your shopping experience with QEROM SHOP is seamless and satisfying. Thank you for choosing us for your mega electronics needs!
### Do You Deliver on Public Holidays?
At QEROM SHOP, we strive to ensure your shopping experience is smooth and convenient. However, delivery schedules may be affected by public holidays. Here's what you need to know:
1. **Delivery Schedule Adjustments**: While our warehouse and customer service teams work hard to process orders promptly, delivery services may be impacted by public holidays. Shipping carriers often have reduced hours or may not operate on these days.
2. **Order Processing**: Orders placed on public holidays will be processed as soon as possible, but please allow additional time for your order to be dispatched. We recommend checking the carrier’s holiday schedule for specific information about potential delays.
3. **Tracking Your Order**: You can use your tracking number to monitor the status of your delivery. If there are any changes due to public holidays, updates will be reflected in your tracking information.
4. **Customer Support**: For any urgent inquiries or concerns about delivery times, our customer support team is here to assist you. Contact us through the 'Contact Us' page, and we’ll provide the information you need.
We appreciate your understanding and patience. QEROM SHOP is committed to delivering your electronics with the best possible service, even during busy holiday periods. Thank you for choosing us!
### Do You Deliver to My Postcode?
At QEROM SHOP, we aim to provide our extensive range of electronics to as many customers as possible. To determine if we deliver to your postcode, please follow these steps:
1. **Check Delivery Areas**: Visit our 'Shipping Information' page or use the postcode checker tool available on our website. Enter your postcode to see if delivery is available in your area.
2. **Shipping Policies**: Review our shipping policies for details on delivery zones and any restrictions that may apply. This information can help you confirm whether we service your postcode.
3. **Customer Support**: If you're unable to find your postcode listed or have any questions about delivery options, our customer support team is ready to assist. Reach out to us through the 'Contact Us' page, and we'll provide the information you need.
4. **Alternative Solutions**: In cases where we do not deliver directly to your postcode, we may offer alternative delivery solutions or suggest nearby locations where you can pick up your order.
We are committed to ensuring a smooth delivery experience and will do our best to accommodate your needs. Thank you for choosing QEROM SHOP for your electronics needs!
### Is Next-Day Delivery Available on All Orders?
At QEROM SHOP, we strive to offer flexible shipping options to meet your needs. Here's what you need to know about next-day delivery:
1. **Availability**: Next-day delivery is available for select orders and locations. It generally applies to items in stock and ordered before the cutoff time. Availability may vary based on your postcode and the specific product.
2. **Order Cutoff Time**: To qualify for next-day delivery, orders must be placed before the designated cutoff time, which is typically early in the day. Check our website for the exact cutoff time and any specific requirements.
3. **Product Restrictions**: Some items, such as custom or special order products, may not be eligible for next-day delivery. Check the product details or contact our customer support team for information on delivery options for specific items.
4. **Shipping Fees**: Next-day delivery may involve additional charges. The cost will be displayed at checkout, allowing you to choose the shipping option that best suits your needs.
5. **Customer Support**: For questions about next-day delivery availability or to confirm if your order qualifies, please reach out to our customer support team through the 'Contact Us' page. We're here to assist you and ensure your order arrives as quickly as possible.
We appreciate your understanding and are dedicated to providing efficient and timely delivery services. Thank you for shopping with QEROM SHOP!
### Do I Need to Be There to Sign for Delivery?
At QEROM SHOP, the delivery process is designed to be as convenient as possible. Here’s what you need to know about signing for your delivery:
1. **Signature Requirement**: For certain orders, especially high-value items, a signature may be required upon delivery to ensure the package is received by the intended recipient. This helps us provide secure and reliable service.
2. **Delivery Options**: If a signature is required, you may need to be present at the delivery address to sign for the package. If you're unavailable, the carrier might leave a delivery notice with instructions on how to reschedule or arrange pickup.
3. **Alternative Arrangements**: If you anticipate being unavailable, consider arranging for delivery to a secure location where you can sign for it, such as a workplace or a trusted neighbor's address. Some carriers also offer options for leaving packages in safe places or with a designated delivery service.
4. **Carrier Policies**: Each carrier has specific policies regarding signature requirements and delivery options. Check with the carrier for detailed information on their procedures and any alternative delivery arrangements they may offer.
5. **Customer Support**: If you have any concerns or need assistance regarding the delivery and signature process, our customer support team is here to help. Contact us through the 'Contact Us' page for support.
We aim to ensure a smooth and secure delivery experience for you. Thank you for choosing QEROM SHOP!
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